How to Shop the LEGO Store Online
LEGO.com offers more than the big-box retailers — exclusives, gifts-with-purchase, and a VIP program that pays back across years of collecting. Knowing the rhythm of promotions saves real money.
LEGO VIP rewards
The LEGO VIP program is free and earns you points on every purchase — typically redeemable for sets, exclusive merchandise, or experiences. Connect your account to LEGO.com and to in-store purchases by giving your VIP number at the register.
Gifts with purchase
LEGO frequently runs GWP promotions: spend over a threshold and a free exclusive set is added at checkout. Coverage and qualifying items change weekly — watch the home page banner before ordering.
Pre-orders
Pre-ordered sets are charged when they ship, not when you place the order. Cancellation is possible until shipment. Pre-orders also count towards VIP point earning.
Replacement parts
Missing or broken pieces from a sealed set are replaced free of charge by LEGO Customer Service. Use the Bricks & Pieces store on LEGO.com — they ship globally and the request takes a few minutes.
Frequently asked questions
Are VIP points worth saving?
For LEGO collectors, yes — point redemptions often outperform retailer discounts on exclusive sets and rare merchandise.
Does LEGO ship to my country?
LEGO.com operates regional sites (US, UK, DE, etc.) that ship within their respective regions. Cross-border shipping is limited.
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