Missing Package Solutions for LEGO Shop
A package marked "delivered" that you cannot find is the most common LEGO Shop delivery problem. Refunds and replacements are usually approved if you follow the standard process.
Wait 48 hours
Carriers sometimes pre-scan packages as delivered. Around 70% of "missing" packages show up within 48 hours.
Check delivery photos
If LEGO Shop took a delivery photo, it usually reveals an unfamiliar door, a side gate, or a neighbour's porch.
Ask household and neighbours
A surprising number of "missing" packages were received by family members or kindly accepted by a neighbour.
Contact LEGO Shop
If the package is still missing, open the order page and choose Problem with order. LEGO Shop typically offers a replacement or refund on the spot.
Frequently asked questions
How long do I have to report a missing package?
Usually within 30 days of the delivery date. Sooner is better.
Will repeated reports flag my account?
Genuine reports do not. Patterned abuse may trigger review.
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