How to Exchange Items on H&M
For sizing and color issues, an exchange skips the wait between refund and reorder. Not every category supports it; here is how to tell and how to start.
Eligibility
Apparel, shoes, and small accessories usually support direct exchange on H&M. Electronics typically require return + reorder.
Request the exchange
From the order page, choose Exchange instead of Return. Pick the new size/color; H&M ships the replacement when it receives your return.
Fast exchange
Some H&M categories ship the replacement before you return the original — a small authorization hold covers the second item until the first is received.
Frequently asked questions
Is exchange free?
Usually yes for sizing/defect reasons. Buyer's remorse may incur fees.
Can I exchange across brands?
No — exchange is per-product. Use refund and reorder for cross-brand changes.
Related guides
The H&M Return Process
How to return an item to H&M — from request to refund — with the rules that catch first-time returners.
How H&M Refunds Work
What happens between dropping off a return and seeing the money back — including refund methods and timing.
H&M Refund Timelines
How long H&M refunds actually take — by payment method, region, and item category.
Return Eligibility on H&M
Which H&M items are returnable, which are not, and how the window varies by category.