Missing Package Solutions for H&M
A package marked "delivered" that you cannot find is the most common H&M delivery problem. Refunds and replacements are usually approved if you follow the standard process.
Wait 48 hours
Carriers sometimes pre-scan packages as delivered. Around 70% of "missing" packages show up within 48 hours.
Check delivery photos
If H&M took a delivery photo, it usually reveals an unfamiliar door, a side gate, or a neighbour's porch.
Ask household and neighbours
A surprising number of "missing" packages were received by family members or kindly accepted by a neighbour.
Contact H&M
If the package is still missing, open the order page and choose Problem with order. H&M typically offers a replacement or refund on the spot.
Frequently asked questions
How long do I have to report a missing package?
Usually within 30 days of the delivery date. Sooner is better.
Will repeated reports flag my account?
Genuine reports do not. Patterned abuse may trigger review.
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