H&M Refund Timelines
"Up to 10 days" is the most common refund timeline. Here is what typically happens within that window and when to follow up.
Return processed
Usually 1-3 business days after scan. H&M emails to confirm the refund has started.
Money in your account
Depends on your bank. Credit cards usually post within 3-5 business days; debit and bank transfer 5-10.
When to follow up
If 10 business days pass and you still do not see it, contact H&M with the refund email and your statement. They will trace it.
Frequently asked questions
Why is my refund pending forever?
Often a bank-side authorization release. Your bank can confirm by transaction ID.
Will H&M refund original shipping?
Only if the return is due to H&M's error (damaged, wrong item, etc.).
Related guides
The H&M Return Process
How to return an item to H&M — from request to refund — with the rules that catch first-time returners.
How H&M Refunds Work
What happens between dropping off a return and seeing the money back — including refund methods and timing.
How to Exchange Items on H&M
Swap sizes, colors, or models on a H&M order — when exchange is faster than a refund and reorder.
Return Eligibility on H&M
Which H&M items are returnable, which are not, and how the window varies by category.