How to Manage Your H&M Profile
Your H&M profile collects everything from your saved addresses to your communication preferences. Keeping it up to date prevents the most common ordering and login friction.
Access your profile
Click your name or profile icon in the top-right corner of H&M, then choose Account or Settings.
Update personal details
Change your name, email, or phone. H&M may require you to verify the new contact details before they take effect.
Manage saved addresses
Add, edit, or remove shipping addresses. Set a default address so checkout pre-fills.
Manage payment methods
Add or remove cards, wallets, or bank accounts. Set one as the default for one-click checkout.
Communication preferences
Choose which marketing emails and notifications you want to receive from H&M.
Frequently asked questions
Can I change the name on a H&M account?
Yes — open profile settings and edit your name. Verification may be required.
Why does H&M ask for a security check when I change my email?
Email changes are a common takeover vector. The check confirms it is you, not someone with stolen credentials.
Related guides
How to Create a H&M Account
A step-by-step guide to opening a new H&M account, choosing a strong password, and verifying your details.
How to Register on H&M
Register a new H&M account from scratch, including the verification email and the first settings you should change.
How to Log In to H&M
Sign in to your H&M account on desktop, mobile, or the app, plus quick fixes for common login errors.
How to Reset Your H&M Password
Reset a forgotten or compromised H&M password and pick a strong replacement to keep your account secure.